Services

 

Solving computer problems is what we do. Whether a single computer in a home setting, or multiple computers in a networked business environment.

We work on all makes and models of computers, including Mac/Apple computers. Brand names are not relevant to us. Just give us a description of the problems you are having and we'll get to work on your computer. Our technicians will find the best possible solution for you and keep you updated of their progress.




In Shop Repair Remote Monitoring Onsite Service

We offer flat rates for labor performed in house rather than hourly charges. In most cases, repairs amount to "flat rate + parts". Some of the services offered are:

Virus/Malware/Spyware Removal
Hard Drive Replacement

Upgrades (Memory, Operating System, Hard Drive)

Backups

Data Recovery

Data Transfers

Laptop Screen Replacement

Laptop Power Jack Repair/Replacement

Here's how things have typically been done: your computer goes down, your business is down, you're at the mercy of someone to come and fix your problem. This is what we call the "break and fix" model. We would like to offer you something better.

If you are ready for a more pro-active approach for your IT needs, our remote monitoring service is for you. For a monthly subscription, we put technology in place that monitors the health of your computers and servers. We can monitor system errors, antivirus programs, hardware health, updates and patches, as well as automate "self-heal" functions for certain warnings/messages. We do all this through an Internet connection. When you are down, we are notified. If a problem is detected, we are notified and can remote the problem by using the Internet.

With remote monitoring, we help you manage IT costs while at the same time provide you with a more effecient approach to maintaining your technology.

 

On site service calls are billed at an hourly rate. Calls outside the Monroe/West Monroe area may warrant travel fees, and will be discussed prior to the technician running the call. Some of the on site services offered are:

Site Survey/Evaluation Virus/Malware/Spyware Removal Networking - Router Installation/Configuration (Wired/Wireless)
Computer Installation/Configuration Installation

Server Installation/Configuration
Data Transfers